Frequently Asked Questions

Frequently Asked Questions

Email: customersupport@warrenjames.org

REFUND POLICY

If there is an issue with the order you receive, please contact us at Customersupport@warrenjames.org. One of our representatives will be happy to help make things right within 30 days of receiving your order.

REPLACEMENTS

Once your order has gone to production, you may be eligible for a replacement depending on the situation. After receiving your order, you have 30 days to address any concerns you have. Please contact us at Customersupport@warrenjames.org and a member of our team will advise on the best course of action. You may be asked to return the item.

DAMAGED ITEM /LOW QUALITY PRINT

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future product.

RETURNS

Please keep in mind, for certain situations, we may ask you to return your item in order to process a resolution for you.

 

Shipping Questions

Your shipping will be calculated based on your location and the size of your order to ensure you are getting the best possible rate.

Do you ship internationally?

Yes, we do ship internationally. 

When do you ship out my purchase?

Shipping usually takes within 3-7 business days after purchase (Domestic). For international orders they make take from 14-21 business days.